Just want to stop paying? Cancel the renewal. Pro keeps working until the end of the period you’ve paid for, and nothing else is needed.
Cancelling the renewal
In the app, open Settings and choose Cancel renewal, or do it from your account on 3vii.com. You won’t be charged again, and Pro keeps working until the date shown.
Asking for a refund
- Choose Cancel and refund in the app’s Settings or in your account on 3vii.com. Refunds can’t be asked for by email or any other way.
- You can ask within 14 days of buying.
- Every computer on the plan must deactivate 3vii from the computer itself, while it is online. The app does this when you choose Cancel and refund there. If other computers still have the plan (an Organisation plan can have up to three), we’ll tell you which ones by name.
- Once every computer has confirmed, we pay the refund back to the card or account you paid with, through Paystack. How long it takes to arrive depends on your bank.
When a refund isn’t possible
- After the refund window has closed. You can still cancel the renewal.
- When a computer on the plan was reported as lost or no longer available, because it couldn’t deactivate itself.
- When the payment has been disputed with your bank or card provider. A disputed payment ends the plan.
Questions
If something goes wrong with a refund, write to [email protected]. These rules are part of our terms, and nothing here takes away rights you have under Nigerian consumer law.